Atlassian - Austin, TX
posted 3 months ago
Atlassian is seeking a knowledgeable and proactive individual to join the Revenue Operations Knowledge Management team. This role is designed for someone who can think beyond traditional documentation methods and effectively communicate complex features and their value in a clear and compelling manner. The successful candidate will be responsible for transforming intricate concepts into accessible policy and process documentation tailored for Atlassians within the Revenue organization. This involves not only creating content but also actively seeking opportunities to enhance existing materials and knowledge-sharing processes. The position requires a collaborative spirit, as the individual will work closely with various stakeholders to understand their processes and perspectives, ensuring that the content meets their needs. Staying updated on internal processes and policies is crucial, as the candidate will need to make proactive updates when changes occur. Additionally, the role involves leading content audits to maintain the accuracy and integrity of documentation, as well as spearheading Knowledge Management initiatives that impact the audience. The ideal candidate will possess excellent writing, communication, and interpersonal skills, with a native proficiency in English. They should have a keen eye for detail, the ability to work independently, and the capacity to manage multiple projects simultaneously. Familiarity with editorial workflows, content management tools, and best practices in documentation is essential. The candidate will also be expected to engage creatively with design and content, contributing to a vibrant knowledge ecosystem at Atlassian.