Revenue Operations Manager, Customer Success

$150,766 - $177,372/Yr

Checkr - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Revenue Operations Manager at Checkr will play a crucial role in defining strategy and identifying growth opportunities within the customer success team. This position requires a deep understanding of customer success, strong analytical skills, and the ability to manage complex projects. The ideal candidate will help build a robust operational foundation to drive results and enhance the overall customer experience.

Responsibilities

• Manage revenue operations deliverables: forecasting, health reporting, ad-hoc analysis.
• Own customer success initiatives, programs and projects: scope, build, implement, maintain.
• Work closely with internal and cross functional GTM partners to create/improve operational processes.
• Drive process accountability and ensure plan execution with cross functional revenue team stakeholders.
• Build alignment and drive cross-functional initiatives forward, working across sales, customer success, marketing, finance, support, and product.
• Take ownership and flex across the post-sales business to build world-class customer operations.

Requirements

• 5+ years of experience, preferably in Go-To-Market operations, strategy, or business consulting.
• Customer Success experience preferred.
• Understanding of key Customer Success concepts, metrics, and processes/best practices.
• Experience contributing to strategic improvements, advocating for them internally, and implementing them.
• An incredible attention to detail and ability to see processes through end-to-end.
• Proficiency in our tool stack - Salesforce required; Looker, Snowflake, cs tools a plus.
• Strong analytical and problem solving skills.
• Comfort analyzing and visualizing data in excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.).
• Ability to tell a story with data that creates a compelling narrative for business stakeholders.

Benefits

• Lunch four times a week
• Commuter stipend
• Abundance of snacks and beverages