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Alpha Theory - Charlotte, NC
posted 2 months ago
About the position
The Revenue Operations Manager (RevOps Manager) at Alpha Theory will be responsible for aligning and optimizing processes across sales, marketing, and customer experience teams to enhance operational efficiency, drive revenue growth, and minimize customer churn. This role is critical in creating seamless collaboration between these departments, ensuring data accuracy, and providing actionable insights to help improve business outcomes. The RevOps Manager will develop and manage the infrastructure that supports the customer lifecycle, from lead generation to post-sale retention, and work to streamline workflows across the entire revenue funnel.
Responsibilities
- Work closely with sales, marketing, and customer experience teams to align strategies, processes, and goals.
- Facilitate communication and coordination between departments to ensure smooth handoffs and shared accountability.
- Develop and implement a unified revenue operations framework to align metrics with business objectives.
- Ensure data integrity and consistency across all revenue-related platforms, including Salesforce, Hubspot, and Jira.
- Establish minimum documentation and data quality standards and build reporting tools to track data against these standards.
- Analyze existing workflows to identify inefficiencies and bottlenecks and implement process improvements.
- Manage and optimize revenue-related technology platforms to support revenue goals.
- Define and track key performance indicators (KPIs) related to new business acquisition and customer retention.
- Collaborate with accounting/finance and sales leadership to build accurate revenue forecasts and track pipeline health.
- Work closely with customer experience teams to identify churn risks and develop strategies to improve customer lifetime value.
- Prepare contracts for new clients and coordinate with relevant teams to ensure consistency with documentation.
Requirements
- Ability to analyze large datasets and make data-driven decisions to drive revenue growth and reduce churn.
- Proven ability to work across multiple departments, ensuring alignment between sales, marketing, and customer experience teams.
- Strong understanding of process optimization with a proven track record of improving workflows and business outcomes.
- Expert level proficiency with Salesforce and HubSpot, with familiarity in marketing automation and data analytics tools being helpful.
- Strong organizational and project management skills to lead cross-functional initiatives.
- Excellent verbal and written communication skills for conveying complex data and ideas.
Nice-to-haves
- Bachelor's degree in business, operations management, finance, or a related field; MBA or advanced degree is a plus.
- 3-5 years of experience in revenue operations, sales operations, marketing operations, or a related field.
- Capable of developing long-term sales and customer experience strategies that align with business goals.
- Experience in a B2B environment, particularly within SaaS or technology-driven industries; familiarity with the finance industry is a plus.
Benefits
- 100% of Employee Medical, Dental and Vision
- 401K Match
- Unlimited PTO
- Free Lunch on Tuesdays
- Casual Work Environment
- All Employees are Granted Stock Options in Alpha Theory
