Revenue Operations Specialist

User Interviews - Charlotte, NC

Full-time - Entry Level

Remote - Charlotte, NC

Publishing Industries

About the position

The Revenue Operations Specialist will be the second RevOps hire at User Interviews, reporting to the RevOps Manager. This role supports the Go-To-Market (GTM) teams as a generalist, ensuring that data and processes are high-performing, accurate, and positioned to drive maximum revenue and growth towards company goals. As an early RevOps hire, you'll have the opportunity to make an outsized impact on GTM operations from day one by setting new foundations for operating, rebuilding legacy processes, or implementing totally new workflows. The role primarily supports GTM teams but will also involve projects that lead to operational improvements across every team at User Interviews.

Responsibilities

• Operationalize effective campaign launches across various channels including email, events, webinars, cold-outbound, landing pages, and more.
• Ensure data integrity within User Interviews GTM tools and regularly audit properties and objects within the systems to maintain system health.
• Track and report on key performance metrics, providing insights and suggestions for continuous improvement.
• Work closely with stakeholders to build, automate, maintain, and optimize processes within the GTM engine.
• On-going or ad-hoc tech stack troubleshooting, integration health and improvements, license provisioning, and end-user support.
• Regularly evaluate and update documentation for standard operating procedures.
• Train end-users on new processes and monitor adoption of systems and adherence to standard procedures.
• Support headcount planning based on sales capacity, prospect demand, and attainment towards company goals.

Requirements

• 2+ years of experience in a GTM Operations function (Revenue, Marketing, Sales, Customer Success) or related space.
• Experience with Salesforce administration and analytics such as process builder, flows, validation rules, and reports/dashboards.
• Understanding of multiple tools in the tech stack or excited to learn them (Chili Piper, Hubspot, Apollo, Outreach, Clearbit).
• Experience implementing workflow changes with GTM teams.
• Exceptional analytical, critical thinking, and problem solving skills.
• Self-starter, able to wrestle clarity from ambiguity and deliver high quality results.
• Enjoys working and collaborating with team members across various functions.
• Excited about being remote.

Nice-to-haves

• Salesforce Certified Admin or working towards it (within first 6 months).
• Prior Hubspot experience and knowledge of best practices.
• Experience working on attribution models to understand GTM campaign performance.
• Prior experience as an early hire, demonstrating ability to build and optimize systems from the ground up.

Benefits

• $70,000 OTE (90/10 split).
• Stock options for every employee.
• 100% premium covered medical & dental employee coverage.
• Annual membership to One Medical Group & Talkspace.
• 401k + annual employer contribution.
• 4 weeks of PTO to start + accrue an additional day each year.
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We've got you covered.
• Flexible, paid parental leave.
• $250 office setup budget.
• $100 annual learning & development stipend.
• $50/month Work From Home stipend.
• Awards for 360-degree recognition, work anniversaries, & birthdays.
• Annual team retreat (virtual and in-person options).