Revenue Specialist 2 3.9 3.9 out of 5 stars 101 East 11th Street, Chattanooga, TN 37402 $36,171 - $43,699 a year - Full-time City of Chattanooga, TN 21 reviews Profile insights Find out how your skills align with the job description Licenses Do you have a valid CDL license? Yes No Skills Do you have experience in Customer service ? Yes No Education Do you have a High school diploma or GED ? Yes No Job details Here's how the job details align with your . Pay $36,171 - $43,699 a year Job type Full-time Shift and schedule Monday to Friday Full job description Grade: GS.05N Salary: $36,171 - $43,699 Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST) *Hours may vary due to work assignments or projects.* Work Location: 101 E. 11th Street FLSA Status: This is a Non-Exempt position. Department: Finance, Treasurer's Office CLASSIFICATION SUMMARY: Incumbents in this classification are responsible for providing technical support within the division. Duties include receiving and posting payments for Property Taxes, Stormwater Fees, Business License and Business permit fees. Troubleshoot customer issues, create bankruptcy proof of claims and post payments received from bankruptcy court. Create AR Invoices for wholesale Liquor and wholesale Beer and Liens as needed. Review and process AR Receipts for the City of Chattanooga. Work is performed with limited supervision. SERIES LEVEL: The Revenue Specialist 2 reports to the Tax Manager. There are 2 vacancies that will be filled. ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Verifies property tax amounts, collects, and enters property tax payments into the system. Communicates with taxpayers, title agencies, and other entities regarding tax amounts due. Accurately calculate and quote past, current and future tax balances. Researches misapplied tax payments and correspond with taxpayers. Assist in the creation of standard operating procedures for Treasury processes. Communicates with Nationwide Recovery Service collection agency to research stormwater fee amount and provides documentation. Assists the City Attorney with the preparation of back tax statements, and proof of claims. Researches and prepares bankruptcy documentation for City Attorneys and maintains bankruptcy files. Verifies and calculates property tax amounts due regarding bankruptcy. Serves as a point of contact for taxpayers, their attorneys or court systems and title companies on bankruptcy balances due. Allocates payments to Clerk and Master and Bankruptcy Trustee. Assist the public in creating Business Licenses and Business permits, by navigating them through the online licensing system. As well as collecting the Business License and Business Permit fees. Inputting the Business License information into the State of Tennessee system to ensure accuracy and consistency between the State and the City. Issue licenses from the State site as well as recreate duplicates upon request. Reviews and verifies incoming A/R Billing Invoices submitted through the AR module from various departments in the city. Ensure that AR receipts are applied to the matching invoice received from other City departments, including deposit slips, electronic transfers, credit card settlements, and other documentation. Creates ADFDI spreadsheets for various miscellaneous money received in the Treasurer's office such as Wholesale Liquor and Beer and Liens. Manages multiple City email accounts. Responds to emails regarding property tax, stormwater, business license and permits on a regular basis. Participates in the implementation of new software applications related to the Treasurer's office. Train new co-workers on various computerized and document imaging systems. Act as a liaison between business owners and the Department of Revenue. Consult and direct business owners in regard to classifications and State of TN T.C.A requirements. Preserve an operational, positive relationship between the city and the taxpayers as well as the city and local business owners. Maintain an accurate cash drawer day-to-day. Print reports of transactions to reconcile the daily check and cash collections of payments entered into the tax system. Have basic knowledge (or know where to find basic information) of departments for the city and county: what they do, where they are located and their contact information to ensure citizens are assisted to the best of our ability. Works closely with the Tax Relief staff and senior citizens regarding the senior programs. Receive and distribute daily mail from the postmaster and collect mail from the drop box. During off season, collect mail from the post office. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): MINIMUM QUALIFICATIONS: High School Diploma or GED and two (2) years of related work experience; or any combination of equivalent experience and education. LICENSING AND CERTIFICATIONS: None SUPPLEMENTAL INFORMATION: Knowledge of customer service principles; basic mathematical concepts; modern office equipment and records maintenance principles and practices. Skill in using a computer and related software applications; providing customer service; performing mathematical calculations; operating modern office equipment; preparing business correspondence; conducting routine research; preparing and maintaining applicable records and information; communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. PHYSICAL DEMANDS: Positions in this class typically require reaching, fingering, and grasping, talking, hearing, seeing and repetitive motions. WORK ENVIRONMENT: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL:N Child Sensitive: N The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. KNV 10/23/2024 KM 240759