Risk & Fraud Analyst

$54,000 - $60,000/Yr

Unclassified - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

10,001+ employees

About the position

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, along with a golf course in New York and a horse racetrack in Colorado. The company also operates Bally's Interactive International, a leading online gaming operator, and has a first-in-class sports betting platform, Bally Bet. The Risk & Fraud Analyst will play a crucial role in the Risk & Fraud team, which is responsible for detecting, identifying, and preventing fraud losses to the business. This position requires maintaining high customer service levels while handling risk and fraud-related inquiries, reviewing alerts to prevent fraudulent behavior, and performing due diligence on accounts using various tools. The analyst will also monitor daily reports to identify suspicious activity, analyze player account activities, and create Suspicious Activity Reports (SAR) for management review. The role involves collaboration with various teams, including Payments, KYC, Customer Support, Compliance, and VIP teams, to ensure effective fraud prevention and compliance with state regulations. The position operates primarily on Eastern time, with shifts from Monday to Friday, 07:00-18:00, and requires working every 1 in 5 weekends. Given the access to customer details, candidates must be able to obtain and maintain licensing in all jurisdictions where Bally's operates.

Responsibilities

• Maintaining and providing outstanding customer service levels with any risk and fraud related items.
• Reviewing alerts to detect and prevent fraudulent behavior on accounts.
• Performing account due diligence using appropriate tools in our back offices.
• Reviewing and responding to escalations from Payments, KYC, Customer Support, Compliance, and VIP teams.
• Monitoring and reviewing daily reports to identify and mitigate fraud or suspicious activity using various tools.
• Analyzing and reviewing the deposit, withdrawal, gaming, and other activity on player's gaming accounts and requesting appropriate verification documentation.
• Tracking and recording any account that needs to be reported to the State Authorities and Regulating bodies.
• Identifying fraud patterns and ensuring that the corresponding leadership team is made aware, including Supervisors, Team Leads, and Manager.
• Creating Suspicious Activity Reports (SAR) case narratives and appropriate supporting documentation that gets reviewed by Management.
• Reviewing and preparing weekly Compliance Reports that are presented on weekly committee calls.
• Reporting incidents, bugs, and malfunctions within day-to-day internal and external processes to Supervisors, Team Leads, and/or Manager.

Requirements

• Experience in online gambling or the banking industry.
• Experience with Geocomply, LexisNexis, and SharePoint.
• Intermediate Excel/MS Office skills.
• Knowledge of risk management, internet industry, and online payment mechanisms.
• Ability to work effectively and manage large contact volumes.
• Meticulous attention to detail and ability to learn quickly from mistakes.
• Self-motivated with the ability to meet tight deadlines.
• Inquisitive nature with a desire to investigate individuals/situations.
• Exceptional troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience within industry Risk/Payments/Fraud teams and document review/verification knowledge is preferred.

Nice-to-haves

• Experience with fraud prevention tools and techniques.
• Familiarity with regulatory compliance in the gaming industry.
• Knowledge of customer service best practices in a gaming environment.

Benefits

• Annual vacation
• Annual bonus
• 401K program
• Health insurance
• Company share scheme
• Home office allowance