Risk Investigations Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Creator and Content Governance) - 2025 Start (MBA)

$125,400 - $139,333/Yr

Tiktok - Seattle, WA

Full-time - Entry Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. Our global headquarters are located in Los Angeles and Singapore, with additional offices in major cities around the world. At TikTok, we believe that creation is at the core of our purpose, and we strive to help imaginations thrive. This philosophy extends to our teams, where we work together to overcome challenges, innovate, and grow. We are committed to creating a safe and trustworthy marketplace for our users, sellers, and creators through our Governance & Experience team. This global team is responsible for developing policies, rules, and systems that ensure user satisfaction and quality within our marketplace. In this role, you will have the opportunity to support TikTok's continued growth and expansion. As a graduate, you will be provided with unparalleled opportunities to kickstart your career, pursue bold ideas, and explore limitless growth opportunities. Successful candidates must be able to commit to an onboarding date by the end of 2025, and applications will be reviewed on a rolling basis. We encourage early applications, as candidates can apply to a maximum of two positions and will be considered in the order of application. Your responsibilities will include working on cross-functional projects across investigations, analytics, and risk management, navigating complexity, and driving impact. You will investigate sensitive escalations, enforce TikTok Shop policies, and conduct root cause analyses on problematic trends. Additionally, you will dive into user behavior to identify abnormalities and develop regulations and risk control strategies based on business requirements. This role requires a keen eye for industry trends and the ability to continuously optimize relevant processes.

Responsibilities

• Work on cross-functional projects across the investigations, analytics, and risk management ecosystem, navigating complexity and driving impact.
• Build requirements and partner with Product to launch solutions.
• Investigate sensitive and critical escalations, review and enforce our strategies and TikTok Shop policies, considering rules, business impact, and local market conditions.
• Be a subject matter expert on the Creator and Content landscape and an authoritative voice cross-functionally.
• Conduct root cause analyses on problematic trends/escalations and drive solutions.
• Dive into the business and analyze user behavior to identify abnormal user behavior.
• Develop regulations, models, and risk control strategies on content violations based on business requirements.
• Pay close attention to industry trends, collect and present useful information, and continuously optimize relevant processes.

Requirements

• Strong ability to analyze, manipulate, and identify insights from quantitative and qualitative data.
• Experience with analytical tools (like Excel or SQL) is a plus.
• Demonstrated analytical thinking and problem-solving skills.
• Experience managing projects and coordinating with different cross-functional regional partners.
• Strong work ethic and ability to work independently in a fast-paced environment.
• Demonstrated ability to navigate successfully with ambiguity and manage multiple priorities in a dynamic environment.

Nice-to-haves

• MBA degree
• 2+ years of hands-on and in-depth experience in e-commerce governance and implementation, analytics, online operations and escalation environment, social media operations, and/or research.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through our EAP and Lyra.
• 401K company match, gym, and cellphone service reimbursements.