Risk Management Administrator I

Ahold - Salisbury, NC

Full-time

Remote - Salisbury, NC

Food and Beverage Retailers

About the position

The Risk Management Administrator I is responsible for a variety of administrative and clerical duties that support both internal and external customers, specifically in the claims and insurance areas of Risk Management. This role emphasizes superior customer service, timely management of communications, and maintaining accurate records, all while working in a flexible hybrid environment.

Responsibilities

• Provide superior customer service by answering and routing telephone calls and fielding requests appropriately.
• Timely manage and respond to department emails and fax transmittals.
• Enter newly reported claims into the claims management system.
• Prepare correspondence, department reports, and other documentation as needed.
• Review and complete task queues and diaries.
• Maintain complete and accurate vendor and financial records.
• Perform electronic and manual payment entry within authority limits.
• Obtain payroll information needed for wage statements and claims investigations.
• Develop a working knowledge of internal policies and procedures.
• Provide backup support for team members and assist with projects assigned by the Supervisor.

Requirements

• High School diploma or equivalent.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Strong time management skills.
• Exceptional organizational skills.
• Ability to multi-task with constant interruptions.
• Proficient in Office 365 and other business-related software.
• Must be able to work under pressure while meeting deadlines and maintaining accuracy.
• Two years of experience in an insurance or self-insured environment preferred.
• Knowledge of medical, legal, insurance, and claims terminology preferred.

Benefits

• On-the-job training