Risk Management Area Product Owner Fraud Risk Payments, Managing Director

JPMorgan Chase - Wilmington, DE

Full-time - Senior

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As an Area Product Owner within Consumer and Community Banking (CCB) Fraud Risk's Monetary Decisions at JPMorgan Chase, you will be responsible for the product roadmap and innovation in fraud capabilities. This role involves maintaining operational excellence across the team, particularly in technology deployments for fraud management across various digital payment platforms. You will collaborate with internal and external partners to refine product strategy and ensure business commitments are met, while also representing Risk in firmwide Fraud working groups.

Responsibilities

• Drive engagement and interact with senior business leaders, leveraging strong business and fraud knowledge and expertise.
• Engage with technology executives, business leaders, Chief Risk Officers, and Heads of CCB Risk and Fraud Center of Excellence on the product roadmap(s) and technology capabilities for the Monetary Fraud Risk area product.
• Lead a team that supports the Fraud loss line owners, software developers, and engineers.
• Drive the agile process with deep acumen of the agility operating model.
• Build a deep understanding of impacted customers, including both internal stakeholders and external/end users.
• Manage teams in a highly technical environment, including the management of product vision, roadmaps, and product backlogs across multiple monetary areas.
• Migrate platforms, services, and applications in large scale, end to end modernization efforts.
• Develop and deliver new, innovative product features to manage fraud, in close partnership with key product areas involved in the end to end customer journey.
• Coordinate with other Product teams, building relationships and rapport to exert influence across many disparate areas to gain consensus and drive solutions.
• Support the fraud community and manage a myriad of stakeholders across CCB and CIB business and product areas.

Requirements

• 10+ years' experience in product ownership/management in the financial services industry and management.
• 2+ years actively involved in an Agile/Scrum environment.
• Fraud experience, either in a Product environment or within Fraud Strategy/Fraud Operations leadership.
• Comfortable utilizing Jira and Confluence.
• Demonstrated leadership in product development (taking products from conception to release), as well as experience with project and stakeholder management.
• Understanding and experience with identifying and building/managing controls.
• Experience in working with and leading data-driven organizations.
• Knowledge of development and project management methodologies, best practices, and tools (Agile, Scrum, Kanban).
• A willingness to help and share knowledge with other team members.
• Experience in working with diverse teams, involving different cultures/locations.
• An experienced leader of cross product initiatives in complex environments.
• Bachelor's or Master's degree in Finance, Accounting, Economics, Business Management, Computer Science, Informatics, Engineering or other relevant field.

Nice-to-haves

• Extensive experience in Fraud Management specifically in monetary transaction types (e.g. wires, check, point of sale).
• AWS Certification(s) with experience implementing AWS and/or other cloud services.
• Experience working with financial services risk organizations.
• Versed in Software DevOps and Cloud Operating Models.
• A Master's degree in a technical discipline, or the background and experience that demonstrates a similar level of strong programming skills and practices.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching