Risk Management Coordinator - Trinity Livonia

Trinity Health - Livonia, MI

Full-time - Mid Level

Livonia, MI

Hospitals

About the position

The Risk Management Coordinator at Trinity Health Michigan plays a crucial role in supporting the development, education, and sustainment of the Risk Management program. This position is essential in promoting a culture of safety within the organization, working closely with leadership and various departments to ensure accountability and effective risk management practices. The coordinator will report directly to the Risk Management Leadership and will engage frequently with all levels of management and department heads to foster an environment focused on safety and quality improvement. In this role, the Risk Management Coordinator will coordinate and administer systems for risk identification, investigation, and reduction. They will participate in the implementation of Trinity's TogetherSafe initiatives, which emphasize high reliability and zero harm. The coordinator will also assist in developing clinical and non-clinical policies and procedures that have risk management implications, ensuring that the organization adheres to best practices in risk management. The position requires the management of the electronic incident reporting system, where the coordinator will review and identify events that necessitate further follow-up, ensuring accurate documentation and data integrity. They will also train new file managers on facilitating event reports and utilize incident reporting data to recommend and implement risk reduction activities. Collaboration with management and staff is key, particularly in responding to serious safety events through root cause analysis and other methodologies. The coordinator will maintain risk management statistics and files, ensuring confidentiality and controlled access to sensitive information. Additionally, the Risk Management Coordinator will conduct educational programs related to risk issues for hospital and medical staff, assist in managing professional and general liability claims, and work with defense attorneys and claims managers to gather necessary information. They will also support Patient Relations in reviewing patient complaints related to clinical and risk issues, maintaining a constructive approach to conflict resolution and problem-solving.

Responsibilities

• Coordinates and administers systems for risk identification, investigation, and reduction.
• Participates in the implementation and administration of Trinity's TogetherSafe initiatives, including high reliability and zero harm.
• Assists in the development of clinical and non-clinical policies and procedures with risk management implications.
• Works toward the resolution of risk management problems through participation on hospital committees and discussions with management and staff.
• Manages the electronic incident reporting system, ensuring appropriate documentation and data accuracy by managers.
• Trains new file managers in facilitating event reports.
• Utilizes electronic incident reporting data to recommend, support, and implement risk reduction activities.
• Collaborates with management and staff to respond to and review serious safety events through root cause analysis and other methodologies.
• Follows up with departments regarding implementation and maintenance of action plans.
• Maintains appropriate risk management statistics and files, ensuring confidentiality and controlled access to such information.
• Provides assistance and leadership to departments in complying with risk management standards.
• Conducts and facilitates education programs related to risk issues for hospital and medical staff.
• Assists with the management of professional and general liability claims, working with defense attorneys and claims managers.
• Assists in preparing commercial insurance applications and provides information to Insurance and Risk Management Services at the system office.
• Ensures identification of risk management issues in professional liability claims and follow up to address and report as required to the system office.
• Assists Patient Relations in review and follow up of patient complaints related to abuse and neglect allegations and other clinical/risk issues.
• Maintains good rapport and cooperative relationships, approaching conflict in a constructive manner.

Requirements

• Bachelor's degree in a healthcare-related field, preferred.
• Two years of work experience in healthcare risk management, performance, or quality improvement.
• Certified Professional in Healthcare Risk Management (CPHRM), preferred.
• Registered Nurse licensure in the State of Michigan, preferred.
• Ability to review, understand, and analyze a medical record as it relates to reported events.
• Excellent oral and written communication skills.
• Strong attention to detail with critical thinking and problem-solving skills.
• Ability to gain trust and navigate complex decision-making processes.
• Strong computer literacy.