Risk Manager, Product Quality

$66,800 - $142,800/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Risk Manager for Product Quality at Amazon's Perfect Order Experience team is responsible for ensuring that customers receive authentic products in optimal condition. This role involves designing and implementing policies and tools to protect the buying experience while maintaining trust with sellers. The Risk Manager will analyze data to identify customer issues, develop innovative solutions, and collaborate with various teams to enhance product quality and customer satisfaction.

Responsibilities

• Understand customer concerns and analyze returns related to product quality.
• Define roadmaps to achieve business goals by addressing key drivers of customer issues.
• Design, develop, and deploy programs in collaboration with product, engineering, policy, and science teams.
• Work with business stakeholders and tech teams to define needs, build solutions, and measure results.
• Clarify and drive project priorities and commitments, maintaining clear project management accountability.
• Lead day-to-day program requirements with operations teams and product managers.
• Plan and conduct product/business reviews and reporting, including budgeting and ops optimization.
• Report on key metrics and performance indicators to measure program and product performance.

Requirements

• 4+ years of experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
• Bachelor's degree or equivalent.
• Experience handling confidential information.
• Proficiency in SQL and Excel.

Nice-to-haves

• 3+ years of experience in program requirements definition and using data and metrics to drive improvements.
• Professional auditing qualification or similar risk or compliance credentials.

Benefits

• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments as part of total compensation package.