Risk Operations Analyst

Visa - Denver, CO

Full-time - Mid Level

Hybrid - Denver, CO

Credit Intermediation and Related Activities

About the position

Make a Difference. Join Visa's newly formed, cutting-edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts. The schedule will be biweekly. The Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments-based attack affecting Visa's clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center. Note: This position requires shift work.

Responsibilities

• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Accurately assess impact of critical/major incidents
• Identify compromised merchants through varying forms of cyber intelligence
• Serve as a first responder for all of Visa fraud alerting platforms
• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met
• Create detailed reports on internal incident response measures of success
• Collaborate with Visa teams and clients during fraud events to provide real time status and decision making
• Identify opportunities for process improvements, system enhancements, and procedural changes

Requirements

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Minimum 5 years of experience in payment fraud or cybersecurity e.g. cybercrime fraud and/or ethical hacking
• Flexibility to work in shifts, during weekends (including holidays), and extended hours as needed
• Proven experience collaborating in a team within a 24x7 Operations Center
• Passion for fraud schemes and cybercrime investigations
• Knowledge of transactions, systems processing transactions, and overall transaction process
• Understanding of networks, risk management, network security, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Understanding of payments process, cybercrime, and fraud techniques
• Design reports with meaningful trends and fraud stats
• Undergraduate degree or commensurate experience required, graduate degree preferred
• Strong understanding of common TCP/IP protocols such as DNS, HTTP(S), FTP, etc.
• Familiarity with Data Loss Prevention and Anti-Virus technologies
• Strong understanding of Common Vulnerabilities and Exposures, and their associated exploitation methodologies.

Nice-to-haves

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• CISSP, CHFI, CEH, GIAC certifications

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program