RMA Logistics Coordinator

Intuitive - Peachtree Corners, GA

Full-time

Onsite - Peachtree Corners, GA

Miscellaneous Manufacturing

About the position

The RMA Logistics Coordinator is responsible for managing the processing of Service return materials (RMAs) and coordinating both domestic and international Service-related shipments. This role involves monitoring and expediting the movement of materials through Service Logistics processes, ensuring compliance with safety and quality standards, and actively participating in continuous improvement initiatives.

Responsibilities

• Process, disposition, and track related returns
• Receive all field returns
• Process specific returns requiring sterilization to ensure safe handling
• Process all items returned from repair service providers into appropriate inventory locations
• Ship and receive repairable items to and from external service providers
• Expedite excess returns for priority release to Service Inventory
• Manage discrepant returns to enable RMA processing
• Control return material storage within RMA Receiving area
• Identify and communicate gaps in RMA process
• Process shipments in a timely manner according to service level requirements
• Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions
• Perform other projects or duties that may be assigned
• Assist Material Handlers as needed to drive productivity and accuracy
• Comply with general Good Warehouse Practices (GWP) and Warehouse housekeeping processes
• Maintain warehouse safety and housekeeping in accordance with 5S principles
• Achieve all warehouse-related tasks certifications
• Communicate verbally and via email the status of material movements and transactions to appropriate internal and external customers
• Actively participate in the Continuous Improvement program, including the creation and implementation of small-scale improvements

Requirements

• Typically requires a minimum of 1-2 years of related experience at Intuitive, or relevant external experience of 2 - 4 years
• Experience and/or certification in operating material-handling equipment
• Ability to adhere to attendance, safety, quality, and performance guidelines
• Proficiency in use of Microsoft Office suite of applications
• Understanding of ERP Business Information Systems (e.g. SAP, Oracle, Agile)
• Ability to identify opportunities and obstacles and take appropriate necessary action to address
• Demonstrates the composure required to perform effectively under stressful situations
• Possess strong problem solving and decision making skills
• Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives
• The ability to assess risk and willingness to take calculated risks to achieve goals
• Possess high school degree/ Secondary Education or equivalent
• Knowledge of Kanban systems and other lean principles

Nice-to-haves

• Must continuously exhibit and showcase CCEE (Character, Capacity, Energy, and Experience)
• Excellent verbal, written skills, and interpersonal skills
• Ability to meet deadlines and work well under pressure
• Ability to work independently
• Motivated self-starter with the ability to learn quickly and apply new knowledge effectively
• Knowledge of Service Operations and/or Reverse Logistics

Benefits

• Market-competitive compensation packages
• Base pay
• Incentives
• Benefits
• Equity