RN / Director Of Clinical Operations

Adoration Home Health & Hospice - Carmel, IN

Full-time - Mid Level

Carmel, IN

Ambulatory Health Care Services

About the position

The Director of Clinical Operations is responsible for overseeing hospice clinical services, ensuring quality standards are met, and contributing to the organization's goals and philosophy. This role involves managing clinical teams, guiding personnel, and acting as the Executive Director/Administrator in their absence.

Responsibilities

• Coordinates and oversees all direct and indirect patient services provided by clinical personnel.
• Provides guidance and counseling to coordinators and Clinical Supervisors to improve hospice care services.
• Assists Clinical Supervisors in managing clinical teams and planning.
• Acts as the Executive Director/Administrator in their absence, vested with authority to act on their behalf.
• Helps in assessment, planning, implementation, and evaluation of patient and family/caregiver care.
• Assists in the preparation and administration of the organization's budget.
• Interprets operational indicators to detect census changes and impacts on staffing levels, revenues, or expenses.
• Evaluates performance of Clinical Supervisors and assists them in developing evaluation skills for clinicians.
• Hires, evaluates, and terminates organization personnel.
• Conducts annual evaluations on clinicians, or more frequently if indicated.
• Oversees maintenance of patient clinical records and reports for evaluation and reporting of organization activities.
• Ensures compliance with local, state, and federal laws regarding clinical records.
• Maintains adequate inventory supplies and equipment for patient services.
• Develops and evaluates the orientation program for new personnel.
• Plans and implements in-service and continuing education programs for personnel.
• Assists with performance evaluation via performance improvement programs and reviews.
• Ensures quality and safe delivery of hospice services.
• Assists in developing organization goals and administering policies and procedures.
• Stays informed about changes in nursing and hospice care, sharing information with personnel.
• Promotes hospice referrals in the healthcare community.

Requirements

• Registered nurse in the State with current licensure to practice professional nursing.
• Bachelor's degree in Nursing from an accredited program preferred.
• Three years of management experience preferred.
• Experience in a hospice or related healthcare organization.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Excellent observation, verbal, and written communication skills.
• Knowledge of business management, governmental regulations, and CHAP standards.

Benefits

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts