Healthnet - Indianapolis, IN
posted 3 months ago
This position exists to provide leadership to the staff of the HealthNet School-Based Clinics, School Nurses, and Family Planning Resource at People's Health Center. The manager will collaborate with the Medical Director(s) of these programs in developing patient care guidelines, policies, and procedures specific to each service and is responsible for the daily clinical operations at the assigned sites. The position acts as a liaison to the school systems and communities in which the health services are located and is an active participant in collaborative planning for these services. The goal of the services is to increase the quality of health status of the participants in these programs as well as to introduce these families to the HealthNet Centers in the community. In terms of planning, the manager contributes towards the successful implementation of the annual operating plan and assists with financial analysis and formulation of recommendations to achieve plan objectives. The role also involves personnel management, where the manager effectively manages assigned staff in a manner consistent with organizational policies and values, maintaining an employee feedback process through Contribution Management to enhance work processes and employee understanding. Financial management is another critical aspect of this role, as the manager participates with the HealthNet CFO and the grantors in the development of the annual budget for the programs, demonstrating fiscal accountability. The manager monitors and enhances the health services' effectiveness, efficiency, staff productivity, and customer satisfaction while seeking and recommending opportunities for cost containment. Leadership responsibilities include accountability for strategic planning, program development, and overall operational administration for designated health services. The manager provides direct supervision to nurses, nurse practitioners, and support staff in the program areas, working closely with the Medical Director(s) to develop and implement patient care policies and procedures. The manager also serves as the representative at conferences, committee meetings, and to the media regarding program initiatives. Continuous quality improvement is ensured through the development, implementation, and documentation of a quality monitoring system and/or program evaluation reflected through key indicators. The manager assures the accomplishment of program goals and assumes a leadership role in quality improvement activities in the department, collaborating with the Quality Management department in overseeing information management related to clinical outcomes and work processes. The manager develops new programs as indicated and ensures compliance with all applicable laws, statutes, and regulatory organization standards. Communication is vital in this role, as the manager is responsible for maintaining a communication system that interfaces with other HealthNet departments to ensure total quality patient care. The manager develops and maintains working relationships with schools, churches, and other community organizations, applying a minimum of one health literacy method when communicating with patients/clients. Program development involves participation with the HealthNet Senior Management Team and other organizations in developing and implementing alternative care delivery systems, appointment scheduling systems, and other comprehensive patient care services, promoting services in the community and preparing grant proposals for new or expanded services to assure ongoing funding for the programs.