Pih Health Physicians - Whittier, CA
posted 2 months ago
Full-time
Remote - Whittier, CA
Ambulatory Health Care Services
About the position
PIH Health is seeking a dedicated and skilled RN Telephone Advice/Triage Nurse to join our Call Center team. This full-time role is essential for providing high-quality care by offering expert nursing advice and triage services over the phone. The successful candidate will conduct patient assessments, provide medical advice for urgent health issues, and facilitate referrals to appropriate healthcare resources. The position requires strong communication skills and the ability to educate callers about their healthcare needs, with the potential for remote work after meeting departmental requirements.
Responsibilities
- Conduct patient assessments using standard protocols and procedures.
- Provide medical advice for patients with urgent, emergent, or potential health issues.
- Make safe, effective, and appropriate dispositions, including referrals to primary care and specialty providers.
- Educate callers about their immediate healthcare needs.
- Handle incoming calls and assist with processing prescription refills.
- Fax prescriptions as needed.
Requirements
- Current and unrestricted RN CA state licensure.
- Current BLS card issued by the American Heart Association.
- Bachelor's Degree in Nursing Science (BSN) from an accredited nursing program.
- Minimum of 3 years of nursing experience.
- Minimum of 2 years in an emergency room or urgent care setting.
Nice-to-haves
- Bilingual English/Spanish communication skills.
- Experience in direct nursing care in the Ambulatory Care Setting.
- A background in telephone triage.
Benefits
- Competitive salary ranging from $44.69 to $73.73 hourly.
