Road Breakdown Services Agent

$45,760 - $56,160/Yr

Brown Fleet Services - Lithonia, GA

Full-time - Entry Level

Lithonia, GA

Truck Transportation

About the position

The Breakdown Agent at Brown Fleet Services is responsible for coordinating on-the-road equipment breakdowns, ensuring that equipment is repaired and operational as quickly as possible. This role requires mechanical knowledge and basic computer skills, as the agent will work closely with drivers and vendors to manage breakdown situations effectively.

Responsibilities

• Assist drivers with breakdown needs, accidents, and emergencies by routing them to terminals or coordinating roadside repairs.
• Arrange breakdown services by locating authorized vendors to ensure minimum wait time, competitive pricing, and quality repairs.
• Communicate any service disruptions and route changes due to down equipment.
• Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s).
• Maintain contact with vendor(s) during repair to ensure specific requirements are being met.
• Update all parties regarding progress toward completion of repairs.
• Coordinate payment methods to vendors.

Requirements

• Heavy Equipment / Trucking / Logistics experience, 5 years or more preferred.
• Maintenance knowledge of tractor trailer repair preferred.
• Knowledge of basic FMCSA regulations preferred.
• Competent in using Microsoft Office Suite.

Nice-to-haves

• Knowledge of the transportation industry helpful.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance