Road Service Advisor

Marten Transport - Mondovi, WI

Full-time

Mondovi, WI

Truck Transportation

About the position

The Road Service Advisor is responsible for ensuring optimal customer service by efficiently managing maintenance issues for trucks and trailers away from terminals. This role involves assisting drivers with troubleshooting, authorizing repairs, and ensuring safe and timely delivery of products.

Responsibilities

• Contact repair shops to determine when a shop can look at the equipment.
• Communicate with fleet manager regarding equipment repairs and load status.
• Authorize necessary repairs on the road considering both safety and cost.
• Create purchase orders and provide necessary information for audit purposes.
• Administrate fleet database by completing fleet assistance sheets and entering data into the computer.
• Coordinate with other terminals for repairs that can possibly be made by sending a mechanic to the site.
• Contact repair shops to determine when equipment will be completed.
• Manage breakdown information by completing necessary paperwork.
• Communicate breakdown information to proper supervisors if necessary.
• Create and maintain repair order file.
• Direct all accident-related information to Liability Claims.
• Monitor the retrieval of warranty parts to be returned for warranty repairs.
• Authorize driver accommodations when the truck is in the shop.
• Troubleshoot basic mechanical problems working through the driver or road service at the tractor location.
• Manage budget within required guidelines of cost and safety.
• Other duties as assigned.

Requirements

• Knowledge in maintenance for a tractor, trailer, and reefer unit.
• Computer literacy and 10 key accuracy.
• Knowledge of the usage of an atlas and telephone etiquette.
• Strong communication skills, both written and verbal.