Roadside Assistance Technician

$20 - $23/Yr

AAA Mid-Atlantic - Richmond, VA

Full-time - Entry Level

Richmond, VA

Rental and Leasing Services

About the position

AAA Chester Fleet is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Must be at least 21 years old
• Completion of a high school diploma or equivalent.
• For Towing positions - must be able to obtain Virginia Towing License
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

Nice-to-haves

• Experience in an automotive/mechanical environment
• Technical school background
• Experience in a sales and/or customer service role

Benefits

• Competitive hourly rate of $20.50 to $23.25 based upon experience and position
• 10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate)
• Schedule determined after training and will include weekends
• Plenty of overtime during peak season
• Monthly bonuses (potential to earn an additional $300-$500 per month)
• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
• 8 Paid Holidays
• 401(k) plan with company match up to 7%
• Health, Dental, Vision, & Life Insurance
• Tuition reimbursement up to $5250/year and professional certifications
• Complimentary AAA Membership (inclusive of products & service discounts)
• Paid Training
• Uniforms and tools provided