Roadside Support Specialist

$55,000 - $65,000/Yr

Miller Transportation Group - Lumberton, NJ

Full-time - Mid Level

Lumberton, NJ

Rental and Leasing Services

About the position

The Roadside Support Specialist at Miller Transportation Group is responsible for providing exceptional customer service to clients experiencing mechanical issues with their diesel vehicles. This role involves diagnosing problems over the phone, coordinating service dispatch, and managing multiple breakdown situations to ensure efficient operations. The position can be performed remotely within the Northeast US or at the Lumberton, NJ headquarters.

Responsibilities

• Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue.
• Enter data into Miller's Truck Leasing database.
• Make outbound phone calls to dispatch appropriate service to customers.
• Act as a liaison between the serving location and the customer.
• Manage multiple breakdown situations on a daily basis.
• Handle logistics for off-lease trucks that need maintenance and repairs.
• Perform various duties as assigned to support efficient operations.

Requirements

• Must have prior hands-on experience in diesel vehicle repair along with a strong focus on customer support.
• Technical School Degree or Associate's Degree preferred.
• Ability to resolve customer service issues by providing excellent customer service, assuring the customer is satisfied.
• Ability to multi-task on the phone and on a computer at the same time.
• Ability to work Sunday through Thursday 11pm-7:30am.

Benefits

• Competitive Compensation: $55,000-$65,000
• Medical insurance with HSA, FSA options
• Advancement Opportunities
• Robust training
• 401K with company matching
• Laptop and cellphone