Robot Operations Specialist
Chef Robotics - San Francisco, CA
posted 1 day ago
About the position
Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI's biggest impact will be in the physical world, given industries like manufacturing, food, and transportation represent 90% of global GDP. We're starting with food, with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. We're backed by investors like Kleiner Perkins, Construct, Bloomberg BETA and Promus Ventures. We have a great team, where you will be surrounded by talented engineers and tech leaders from companies like Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.
Responsibilities
- Document and contextualize field-reported robot issues to support thorough investigation and resolution efforts.
- Provide clear and timely communication of known robot issues, along with troubleshooting best practices, to in-field teams, including Customer Support and Applications Engineering.
- Conduct first-level remote troubleshooting for issues reported directly by customers, ensuring prompt support and issue mitigation.
- Support Customer Support and Applications Engineering teams by performing first-level remote troubleshooting to assist in resolving reported issues effectively.
Requirements
- 2+ years of experience in a similar technical or operational role.
- Experience troubleshooting physical systems, such as mechanical, electrical, or IT infrastructure.
- Strong attention to detail with the ability to meticulously follow technical instructions and procedures.
- Excellent ability to communicate complex technical information clearly and effectively to diverse audiences.
- Flexible availability to support customer needs, including weekends, evenings, and on-call shifts as required.
Nice-to-haves
- Experience at a robotics company
- Familiarity with robotics visualization programs (RViz, Foxglove)
- Experience developing Decision Trees and/or Standard Operating Procedures
- Exposure to ROS (Robot Operating System)
- Exposure to software development concepts, and programming languages (C++ and Python)
- Experience with basic hardware design, fabrication techniques, and mechanics of materials
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Commuter benefits
- Flexible paid time off (PTO)
- Catered lunch
- 401(k) matching
