Robotic Operations Technician

Pickle Robot Company - Dallas, TX

Full-time - Entry Level

Dallas, TX

Machinery Manufacturing

About the position

As a Robotic Operations Technician at Pickle Robot Company, you will play a crucial role in maintaining and installing robots across various logistics warehouses. This position involves direct interaction with customers, providing technical support, and ensuring the functionality of robotic systems. The role requires hands-on experience with complex electro-mechanical equipment and offers an exciting opportunity to contribute to the growth of a fast-paced, innovative company in the robotics sector.

Responsibilities

• Operate a class C Mobile Robot that unloads trucks.
• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware.
• Provide on-call technical support to customers post-deployment.
• Conduct on-site integration and test activities.
• Serve as the primary field point of contact for customers.
• Explain complex issues and processes to the customer operations team in clear language.
• Execute field retrofits.
• Collaborate with mechanical, electrical, and software engineers on troubleshooting field issues.
• Use clear written communication to describe issues and suggest potential solutions.
• Work with other Field Technicians and Deployment Engineers to manage installations at customer sites.

Requirements

• Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred).
• Familiarity with Linux and Windows GUI and CLI.
• Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.).
• High School diploma or equivalent.
• Ability to follow step-by-step safety procedures exactly.
• Willingness to work in hot/cold and uncomfortable conditions.
• Ability to read engineering drawings and documentation.
• General understanding of networking (IP Addresses, DNS Servers, etc.).
• Experience reading debug machine output and logs.
• Experience in field services or deployment positions is a plus.
• Spanish language proficiency is extremely valuable.
• Ability to lift and move up to 50 lbs.

Nice-to-haves

• Experience in Automotive, Construction, Manufacturing, Aerospace sectors is acceptable.
• Experience in field services or deployment positions.

Benefits

• 401(k) with 5% match
• Dental insurance
• Health insurance
• Vision insurance
• Unlimited vacation
• Paid federal and state holidays
• Travel supplies and other items to enhance working life.