Robotics Field Applications Engineer

$60,000 - $80,000/Yr

GrayMatter Robotics

Full-time - Mid Level

Publishing Industries

About the position

As a Robotics Field Applications Engineer at GrayMatter Robotics, you will be a key member of the Customer Success Team, responsible for assisting customers with the setup, training, and ongoing support of AI robotics products. Your role will involve gathering customer feedback, collaborating with engineering teams to enhance product offerings, and identifying new opportunities within customer accounts. This position is crucial for ensuring customer satisfaction and empowering users in their operational tasks.

Responsibilities

• Make service calls to the customer when issues cannot be resolved over the phone.
• Respond to customer texts and calls on the use of the system.
• Work with the product and engineering teams to improve both the customer experience as well as the Field Application Engineer experience.
• Support local customers as needed, with regular visits required.
• Perform preventative maintenance and troubleshooting.
• Assist other departments remotely during downtime.

Requirements

• 2+ years of industry experience demonstrating hands-on Hardware/Software skills, experience with manufacturing automation or similar field.
• Demonstrate knowledge in troubleshooting and use of tools, hand tools, power tools, measurement tools, etc.
• Effective communication skills and strong interpersonal skills to work with internal and external stakeholders.
• Ability to perform multiple tasks concurrently and respond to emergency situations effectively.
• Ability to communicate technical/complex information both verbally and in writing, with a focus on documentation.
• Ability to solve technical problems effectively, efficiently, and independently.
• Willingness to travel up to 75% of the time and work with customers at their sites.

Nice-to-haves

• Bachelor's Degree in Engineering (or a related discipline), or equivalent professional experience.
• Familiarity with industrial facilities and equipment.
• Experience resolving software and hardware challenges in complex cyber-physical systems.
• Basic experience with ROS, Python, and/or C++ coding.

Benefits

• Unlimited PTO
• 401(k) plan with employer match
• Regular offsite events
• Discretionary fund for enhancing productivity