Robotics Field Service Engineer

About the position

As a Robotics Field Service Engineer at Formic, you will be responsible for performing preventative, corrective, and predictive maintenance activities for Formic's robotic cells in customer sites. You will coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field. Your role will involve systematically diagnosing technical issues, applying standard resolution tactics, and repairing equipment with consistency. You will demonstrate a passion for robotics-centric automation and be energized by the variety of manufacturing settings you will encounter. Additionally, you will proactively identify potential problems and provide solutions, instilling customer confidence in Formic service. You will provide detailed service reports that list the issue, root cause analysis (RCA), and solution, and lead RCA activities with a team of engineers and technicians. Effective communication with all levels of internal and external stakeholders is essential, as is mentoring junior or newly hired Field Service Engineers and Technicians. You will also ensure compliance with safety regulations and policies, maintaining a clean and safe work environment.

Responsibilities

• Perform preventative, corrective, and predictive maintenance activities for Formic's robotic cells in customer sites
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Demonstrate passion about robotics-centric automation and use troubleshooting and maintenance skills to meet and exceed customer expectations
• Proactively identify potential problems and provide solutions
• Provide detailed service reports that list the issue, root cause analysis (RCA), and solution
• Lead RCA activities with a team of engineers and technicians
• Effectively communicate with all levels of internal and external stakeholders
• Mentor junior or newly hired Field Service Engineers and Technicians as needed
• Coordinate onsite schedule in alignment with customer expectations
• Ensure compliance with safety regulations and policies

Requirements

• 4+ years field service experience with robotics automation for Engineer position
• 2+ years field service experience with robotics automation for Technician position
• Prior experience installing, diagnosing, and repairing six-axis robots
• Experience using Computerized Maintenance Management Systems (CMMS)
• A motivated self-starter, able to work independently
• Ability to travel up to 80% - mostly driving within a local area
• Ability to work alternative schedules to support production outages
• Current, valid driver's license and access to your own vehicle for daily local travel
• Currently located in, or willing to relocate to the greater Los Angeles / Inland Empire, CA area

Nice-to-haves

• Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
• Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments
• Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
• Strong spoken Spanish language proficiency

Benefits

• Equity in Formic
• 99% coverage on base Medical, Dental, and Vision insurance plans
• FSA & DCFSA
• Life insurance, Short-Term Disability, and Long-term Disability plans
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• Home Office Stipend for remote and hybrid roles
• Monthly Phone/Internet Reimbursement
• Flexible time off policy and 10+ company holidays