Robotics Implementation Engineer

ArcBest - Fort Smith, AR

Full-time

Fort Smith, AR

Management of Companies and Enterprises

About the position

The Robotics Implementation Engineer at ArcBest plays a crucial role in supporting sales and customers by capturing technical requirements for the installation of Autonomous Mobile Robots (AMRs). This position involves providing technical support throughout the implementation process, ensuring that customer needs are met and that the robotic systems are properly integrated into their operations.

Responsibilities

• Collaborate with development team to resolve potential issues/bugs affecting installation and provide feedback and lessons learned during implementation.
• Perform network analysis and recommend the proper communication service; Wi-Fi, LTE/5G, Private LTE/5G.
• Document installation in preparation to hand off support to long-term support team.
• Collaborate with professional services team to develop plan for upfit of a customer site to support installation and implementation of a robotics system.
• Map installation site via LiDAR appliance.
• Provide customer support by being the single point of contact during bring up of the system.
• Collaborate with development team to implement customer-specific requirements.
• Support customer by providing technical expertise during the installation and configuration of AMRs.
• Research the customer business system and engage backend developers to support integration.

Requirements

• Bachelor's Degree in engineering or related field, required
• 2 years sales engineering, field applications engineering, or similar role with industrial equipment, robotics or AGVs, preferred
• Experience with specification, installation and troubleshooting computer networks in an industrial setting, preferred
• Familiarity with Linux and experience with CBRS/Private LTE systems, preferred
• Proficient in Microsoft Office Suite.
• Communicating Complex Concepts
• Customer/Market Focus
• Decision Making and Critical Thinking
• Effective Communications
• Effective Presentations
• Flexibility and Adaptability
• Overcoming Resistance to Change
• Troubleshooting Technical Problems

Benefits

• Salary position paid biweekly