Symbotic - Melrose, MA

posted 3 months ago

Full-time - Mid Level
Remote - Melrose, MA
1,001-5,000 employees
Warehousing and Storage

About the position

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. We are looking for a Robotics Infrastructure Engineer to join our Perception group within the Software Engineering Team. Your job is to support the deployment of the advanced perception systems on our fleet of mobile robots. We are looking for people who thrive in a creative, collaborative and agile development environment. The Robotics Infrastructure Engineer will work proactively and in response to ad-hoc support calls to ensure the perception software system is running properly on the robots in the production warehouse automation environments of our customers. The Perception team is primarily responsible for developing and improving perception algorithms that enable our robots to be robust and efficient in a warehouse environment utilizing their onboard sensors. We are part of a talented team of roboticists working on the heart of Symbotic's automation solution - Symbot, the mobile robot. We are responsible for delivering solutions for the storage and retrieval use cases performed in a fully autonomous structure operating 100s of Symbots at customer sites.

Responsibilities

  • Provide direct support for product release activities.
  • Provide escalation support for short-term problem resolution activities.
  • Use Teleoperation tools to directly interact with mobile robots in a remote location to resolve issues in production facilities.
  • Interact with the Site Operations team at customer facilities to keep them informed of active Teleoperation and Software update activities.
  • Create documentation of system-level functionality from a support perspective.
  • Install highly configurable hardware interfacing software.
  • Collaborate with the Product and Solution Architect, development and technology and Infrastructure, Operations, Engineering, Quality Assurance, and Systems Support to ensure Symbotic system has appropriate support to run 24x7.
  • Understand the Symbotic Perception Infrastructure, including an understanding of all elements involved in the software deployment and installation of updates.
  • Perform manual robot sensor calibration.
  • Help with running bots in mock warehouse for testing software.

Requirements

  • Bachelor's degree in engineering or a related technical field.
  • Exceptional customer service orientation for both internal and external customers.
  • Minimum 2 years' experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
  • Proficiency in using the Linux terminal for system administration and scripting tasks.
  • Can demonstrate effective and disciplined troubleshooting problem solving methodologies.
  • Strong documentation skills.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice-to-haves

  • Experience with Teleoperation, Remote Operation, Joysticks, and Gaming Interfaces.
  • Knowledge of Linux and command-line scripting.
  • Usage of version control software such as Git.
  • Application support experience - either in office, in field or both.
  • Experience with Windows OS and Linux application installation and updates.
  • Understanding of Machine Learning concepts including data pipelines, labeling, and training.
  • Scripting languages and data log analysis.

Benefits

  • Premium Health Insurance
  • Dental and Vision Insurance
  • Paid Vacations and 10 Holidays
  • Retirement Plan
  • Healthcare Reimbursement
  • Tuition Assistance
  • Flexible Spending Accounts
  • Maternity/Paternity Leave
  • Life Insurance
  • Short and Long-Term Disability
  • Employee Assistance Program
  • Pet Insurance
  • Annual Company Outings
  • Free hot and cold beverages
  • Free Symbotic gear
  • Referral bonuses
  • Working hands-on with robots
  • Catered Pizza Fridays
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