Robotics Performance Engineer - Maintenance & Client Support

Exotec - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

501-1,000 employees

Plastics and Rubber Products Manufacturing

About the position

The Robotics Performance Engineer at Exotec is responsible for ensuring the optimal performance and reliability of robotic systems deployed at client sites. This role involves analyzing system performance, diagnosing issues, and collaborating with clients and internal teams to implement improvements and updates. The position requires a strong technical background in engineering and a customer service mindset to effectively support clients in the industrial automation sector.

Responsibilities

• Own the performance of Exotec systems at client sites
• Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
• Analyze the root cause of issues escalated from Exotec Control Center
• Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
• Work directly with clients to diagnose and resolve interoperability issues
• Plan and execute site software and system updates
• Coach on-site technicians on site best practices to support uptime targets
• Propose and help drive maintenance procedures and process improvements across North America and globally
• Engage with Exotec R&D and product teams on specific maintenance issues
• Work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting

Requirements

• Bachelor's degree or equivalent in engineering required
• Broad knowledge on software, mechanical and electrical engineering
• Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
• Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
• Customer service mindset
• Ability to collaborate with others as well as drive your own work
• Comfort in communicating regularly with clients, contractors and suppliers
• Willingness to travel up to 60% to client sites across North America

Benefits

• Competitive compensation package, inclusive of salary, annual bonus and financial incentives for travel
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Eligibility to participate in Employee Share Program after 1 year of employment
• Continuous opportunities for training and development
• Beautiful, new office space in midtown Atlanta