Gideon Brothers - Chicago, IL
posted 3 months ago
In this role, you will primarily be responsible for implementing Gideon's robotic products and solutions into customer environments, as well as providing technical and functional support to our customers. We are looking for a determined problem-solver who inspires confidence in our customers. You will work closely with our partners and customers, as well as Gideon Engineering and Product teams, to ensure seamless integration of our autonomous mobile robotic systems within logistic, warehousing, and manufacturing environments. This position requires a commitment to travel for around 50% of the time to work on sites across different states. Your responsibilities will include performing installation and commissioning of the mobile robots at customer sites, monitoring deployments, and resolving issues. You will take responsibility for the integration of robotic systems, including hardware and software components, to ensure cohesive and efficient operation. Identifying and resolving issues related to system integration, performance, and functionality will be key aspects of your role. You will provide on-site, as well as remote technical and functional support and troubleshooting, configure and deploy Gideon's autonomy stack on industrial vehicles and mobile robots, and develop tools for scaling up the deployment to a large number of units. Additionally, you will install and configure a Linux-based operating system, run demos at Gideon's test facilities and customers' sites, and collaborate with Gideon's Engineering, Product, and Quality Assurance teams based on customer feedback for product testing, problem analysis, and troubleshooting. Communication and coordination with internal engineering teams will also be essential to ensure successful project execution.