ROBS Onboarding Specialist I

$43,680 - $43,680/Yr

Guidant Financial Group - Virginia Beach, VA

posted about 2 months ago

Full-time - Entry Level
Remote - Virginia Beach, VA
Professional, Scientific, and Technical Services

About the position

Guidant Financial is seeking a dedicated ROBS Onboarding Specialist I to join our remote team. This role is pivotal in assisting entrepreneurs across the United States in launching their small businesses. As a ROBS expert, you will guide clients through the intricate processes of business regulations, 401(k) plan adoption agreements, and rollover processes. Your primary responsibility will be to ensure that clients feel supported and informed as they navigate the steps necessary to establish their businesses. In this position, you will directly interact with clients, providing them with the necessary guidance from entity formation to funding. Building rapport with clients through phone and email communication is essential, as is collaborating with third-party vendors to ensure timely filing of state and federal documents related to Corporate and 401(k) Plan EINs. You will also be responsible for generating legal documents with precision, preparing final Corporation and Plan documents, and keeping the Sales team updated on client processes. Additionally, you will assist clients with setting up their bank accounts and explaining the company’s products and services. At Guidant Financial, we believe in empowering our employees to make a significant impact on our clients and their careers. We value adaptability, connection, and excellence, and we are looking for someone who shares these values. If you are passionate about providing outstanding customer service and are eager to help entrepreneurs realize their dreams, this role is for you.

Responsibilities

  • Direct clients through all steps of the rollover process from entity formation to funding
  • Build rapport over the phone and through email with clients
  • Work with 3rd party vendors to ensure timely filing of state and federal documents related to Corporate and 401(k) Plan EINs
  • Generate legal documents with accuracy and detail
  • Prepare final Corporation and Plan documents
  • Collaborate with Sales team to provide client process updates
  • Understand and assist clients with bank account set up
  • Explain company products and services
  • Contribute to department and team projects
  • Perform other duties as required

Requirements

  • Must be 18 years of age
  • 1-2 years of customer relations experience required
  • Passion for providing outstanding customer service
  • Willingness to navigate tough financial conversations with a focus on delivering a positive customer experience
  • Drive to learn with a proactive approach to problem solving
  • Experience managing multiple accounts
  • A competitive attitude about production while maintaining high quality work
  • Ability to work in an autonomous environment where you can be a self-directed, independent worker
  • Ability to create an inclusive workplace where everyone feels a sense of belonging

Benefits

  • Comprehensive health coverage (with free premium option)
  • Competitive salary
  • Paid parental leave
  • Generous 401k match
  • Paid Time Off of 3 weeks
  • 11 Paid Holidays
  • Ongoing training and career pathing
  • Supportive leaders
  • Flexible work arrangements
  • Company provided equipment
  • Award-winning culture
  • Opportunities to connect with senior leaders
  • Participation in company sporting events
  • Inclusive work environment that empowers employees to speak up and be heard
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