Rolex Boutique Manager

Mayors - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Miscellaneous Manufacturing

About the position

The Boutique Manager is responsible for overseeing the daily operations of the boutique, focusing on delivering exceptional client service and fostering a professional environment. This role involves managing staff performance, implementing sales strategies, and maintaining strong relationships with clients while supporting the overall management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
• Stay current with market competition, industry, watch trends and client shopping behaviors.
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.).
• Manage daily operational tasks according to SW standards including selling and service.
• Assist with recruitment and retention efforts.
• Serve as a leader within the building in support of the Boutique Director.
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors.
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team.
• Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience.
• Other tasks and responsibilities as assigned by management.

Requirements

• 2+ years of retail service experience required, preferably in a luxury retail environment.
• Current knowledge of watch trends and competition in the marketplace.
• High school diploma or equivalent; college degree or equivalent work experience preferred.
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
• Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
• Ability to communicate effectively with clients and team (both oral and written).