Room Attendant (Full-Time) - IHG Army Hotels - San Antonio, TX

About the position

Do you see yourself as a Room Attendant? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. We currently have a Room Attendant position available at Joint Base San Antonio - IHG Army Hotels - Fort Sam Houston property located in San Antonio, Texas.

Responsibilities

• Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
• May have turndown duties.

Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.
• Ability to carry or lift items weighing up to 50 pounds and push/pull approximately 200 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.

Benefits

• Competitive financial and benefits package.
• Healthcare support.
• Dental and vision insurance.
• Disability and life insurance support.
• Matching 401k plan.
• Hotel discounts worldwide.
• Access to a wide variety of discount programs.