Room Attendant

$36,400 - $38,480/Yr

Sonesta Hotels - Santa Ana, CA

Full-time

Santa Ana, CA

Accommodation

About the position

The Room Attendant position at Sonesta involves maintaining cleanliness and order in guest rooms and common areas, ensuring a high standard of service and guest satisfaction. The role requires physical stamina and the ability to work flexible hours, including weekends and holidays, while adhering to safety and health regulations.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, ensuring corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Monitor laundry supplies and equipment when assigned to laundry duties, ensuring they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers' guidelines.
• Inspect soiled linens for damage or stains and report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Assist with deep cleaning projects as needed.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local laws regarding health and safety services.

Requirements

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing, and mathematical abilities are preferred.
• Physical ability to frequently stand, bend, climb, kneel, and move about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Willingness to regularly use commercial cleaning chemicals.
• Availability to work mornings, evenings, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance