ProMedica - Toledo, OH
posted 4 days ago
About the position
At ProMedica, our difference is our people. Named 'best company to work for' by Toledo City Paper readers in northwest Ohio and southeast Michigan, our organization attracts the most talented individuals in the industry because we help them meet their full potential - professionally and personally. Our comprehensive network provides opportunities for career development in areas such as oncology, heart and vascular, orthopedics, neurology, and women's and children's services, as well as other professional fields such as healthcare administration, operations information technology, community education and outreach, and many others. But we offer our employees more than just a job. Our locally owned, non-profit organization encourages a culture of personal and professional growth, diversity and active community involvement. We strive to improve the health and well-being of those we serve, not only through superior medical care, but through charity care and focused community advocacy programs. Each year across our system, we manage 2.73 million inpatient and outpatient visits.
Responsibilities
- Solves customer problems, treats customer with dignity and respect.
- Acknowledges customer and responds quickly to customer needs.
- Maintains telephone courtesy and patient confidentiality at all times.
- Demonstrates knowledge and skills necessary to identify and process correct diets and portions for all age groups.
- Processes room service customer orders including pertinent family initiated orders.
- Assists patients with telephone call backs or personal visitation as needed.
- Reviews computer printout to determine which patients have not placed an order for that meal period.
- Documents number of meals served each day.
- Takes phone calls for all food requests.
- Receives requests for diet changes via computer or written format during downtime.
- Coordinates processing of AM and PM nourishment orders.
- Responds and cooperates with changes in workload.
- Actively supports and participates in performance improvement activities.
- Treats all information and data with appropriate confidentiality and security.
- Performs other duties as directed.
Requirements
- High School Diploma/GED.
- Basic comfort level with computers.
- Ability to use computer applications to input and retrieve data.
- Related experience or education demonstrating knowledge of normal and modified diets.
- Ability to understand directions, communicate and respond to inquiries.
- Effective interpersonal skills.
Nice-to-haves
- Knowledge of inventory controls including ordering and management.
Benefits
- Remote work opportunity.
- Flexible working hours.
