Room Service (WiQ) Server

Hilton • Honolulu, HI

388d • $29,120 - $29,120

About The Position

The Room Service (WiQ) Server at Hilton Waikiki Beach Hotel is responsible for delivering exceptional guest service by managing room service orders, ensuring timely delivery, and assisting in the M.A.C. 24/7 restaurant. This role requires a detail-oriented individual who can work under pressure while maintaining a positive attitude and providing genuine hospitality to exceed guest expectations.

Requirements

• High school diploma or GED required.
• 1 year of experience in a similar room service environment preferred.
• 1 year of experience in a similar restaurant environment desired.
• Excellent proficiency in MICROS POS and Kitchen Display System.
• Strong customer service skills and ability to communicate effectively in English.

Nice To Haves

• Experience with WiQ system preferred.
• HI Liquor License and HI TB Clearance preferred.
• Alcohol Training and Food Handler certification preferred.

Responsibilities

• Receive, pack, deliver, and process all Room Service orders throughout the hotel.
• Assist with running food to and bussing guest tables in M.A.C. 24/7.
• Create 100% guest satisfaction by providing a 'Can Do' attitude and genuine hospitality.
• Listen, apologize with empathy, and find solutions when resolving guest problems.
• Prepare food and beverage orders for delivery to guests.
• Ensure guest orders have appropriate silverware and condiments.
• Process payments on the MICROS POS for each guest order.
• Set up the Room Service area appropriately for the shift by restocking needed items and setting out condiments.
• Maintain compliance with all company and brand policies and procedures.

Benefits

• Paid holidays
• Health insurance
• 401(k) matching
• Employee discount program for hotel stays worldwide
• Paid vacation and sick leave
• Team Member Fitness Center access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED