Rooms Controller - Club Wyndham La Cascada Resort

$35,360 - $35,360/Yr

Wyndham Hotels & Resorts - Brookland, AR

Full-time - Entry Level

Brookland, AR

10,001+ employees

Accommodation

About the position

The Rooms Controller at Travel + Leisure Co. is responsible for managing the hotel's guest room inventory on a day-to-day basis. This role serves as a key liaison among various departments, ensuring effective communication and coordination regarding room status and distribution. The Rooms Controller plays a vital role in maintaining high quality standards and safety protocols while enhancing the guest experience through efficient room management.

Responsibilities

• Coordinate and maintain the hotel's day-to-day guest room inventory.
• Act as a liaison between Guest Services, Housekeeping, Engineering, and Reservations departments.
• Organize room moves and control maximum occupancy days.
• Supervise upgrades and ensure special reservations are handled properly.
• Maintain a room pool for early arrivals and special requests.
• Communicate priority arrivals with relevant departments and resort leadership.
• Ensure compliance with safety protocols and maintain OSHA standards.

Requirements

• Excellent communication skills.
• High priority on customer service.
• Ability to read, write, and understand English.
• Knowledge of proper cash handling procedures.
• Computer proficiency.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave
• Holidays
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program