Rooms Controller, The Westin Monache

$43,680 - $43,680/Yr

Mammoth Mountain Ski Area - Bakersfield, CA

Full-time - Entry Level

Bakersfield, CA

Accommodation

About the position

The Westin Monache is seeking a dedicated individual to join our team in Mammoth Lakes, California, where the mountains are calling and adventure awaits. This position is pivotal in ensuring a seamless guest experience from the moment they book their stay to their arrival at our hotel. As a key member of our front desk team, you will be responsible for managing the guest pre-arrival experience, which includes answering Service Express phones and assisting the front desk as needed. Your role will be essential in creating a welcoming atmosphere and ensuring that our guests feel valued and cared for throughout their stay. In this dynamic position, you will interact with guests to address their inquiries and assist with their needs, ensuring that every guest has a memorable experience. You will be expected to multitask effectively in a high-volume setting, demonstrating strong interpersonal and problem-solving skills. Your ability to present information clearly, whether in one-on-one interactions or group settings, will be crucial in maintaining our high standards of service. Additionally, familiarity with hospitality software such as Lightspeed, GXP, and MARHSA will be beneficial, as will experience with Marriott or Starwood properties. This role not only offers the opportunity to work in a beautiful location but also comes with a range of benefits that enhance your lifestyle. From ski passes for you and your dependents to discounts on ski and snowboarding lessons, retail, and food, your time here will be filled with perks that allow you to enjoy the great outdoors and the vibrant community around you. Join us at The Westin Monache and be part of a team that values both work and play, where you can truly live the dream.

Responsibilities

• Manage the guest pre-arrival experience.
• Answer Service Express phones promptly and professionally.
• Assist the front desk team as needed to ensure smooth operations.
• Provide information and assistance to guests regarding their inquiries.
• Multitask effectively in a high-volume setting to meet guest needs.

Requirements

• High School diploma or equivalent education required.
• 1-2 years of previous experience as a Front Desk Agent or Rooms Controller in a luxury, full-service property setting.
• Strong interpersonal and problem-solving skills.
• Ability to multitask in a high-volume environment.
• Strong computer skills, with experience in Lightspeed, GXP, and MARHSA being beneficial.
• Previous experience with Marriott or Starwood properties is advantageous.
• Knowledge of the hospitality industry is essential.
• Ability to effectively present information in one-on-one or group settings.
• Basic cash handling skills required.

Benefits

• Free season pass for skiing, including access to all Alterra resorts.
• Ski passes for dependents (spouse/child(ren)).
• Discounts on ski/snowboarding lessons.
• Friends and Family vouchers.
• Retail & Food discount.
• Equipment Rental discount.
• 401k with company match.
• Healthcare coverage.
• Dental insurance.
• Vision insurance.
• Paid Time Off (PTO) for benefit eligible employees.
• Discounts on Marriott hotels worldwide for associates and their family and friends.