Rooms Controller

$33,821 - $33,821/Yr

Potawatomi Casino Hotel - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

About the position

The Rooms Controller plays a crucial role in ensuring excellent guest service at Potawatomi Casino Hotel. This position involves managing room availability, preparing for guest arrivals, and maintaining communication with various departments to enhance the overall guest experience. The Rooms Controller is expected to demonstrate high integrity and dedication to the hotel's mission and values while working in a fast-paced environment.

Responsibilities

• Balance house status in accordance to selling strategy and availability and communicate operational needs to all applicable departments.
• Monitor reservations waiting in queue and contact guests when rooms are available for check-in.
• Maintain a strong working knowledge of all room locations, types, and special features.
• Review daily hotel arrivals, departures, and in-house guest counts to prepare for guest arrivals and anticipate operational needs.
• Prepare group/VIP welcome packets and amenities.
• Assist front desk with check-ins, check-outs, and other guest service needs.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
• Maintain integrity, accuracy, and confidentiality of all guest information and data.
• Handle payment transactions accurately and timely.
• Post charges to guest accounts and make adjustments and corrections as necessary.
• Report accidents, injuries, and unsafe work conditions to management.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 1 year of Hotel Operations or related experience required.
• Ability to use standard office equipment and knowledge of Microsoft Office.
• Strong organizational skills and attention to detail to handle multiple job duties in a fast-paced environment.
• Effective communication skills with guests and team members.