Rooms Controller

$28 - $28/Yr

Marriott International - Torrance, CA

- Entry Level

Torrance, CA

Accommodation

About the position

The position involves assigning rooms according to guest requests and preferences whenever possible. Responsibilities include pre-registering designated guests, preparing key packets, and organizing check-in/pre-registration procedures for arriving groups. The role requires reviewing, tracking, and accommodating requests for room/check-out changes, confirming reservations and cancellations, and reviewing out-of-order rooms daily. It is essential to ensure that rates match market codes and document exceptions, verify and adjust billing for guests, and file guest paperwork or documentation. The position also involves setting up and processing all guest check-ins/check-outs, activating room keys, securing valid payment, identifying any over-commitments, performing duplicate reservation checks, blocking rooms, and running daily reports. Following up with guests to ensure their requests or problems have been met to their satisfaction is also a key responsibility. Additionally, the role requires receiving, recording, and relaying messages accurately, completely, and legibly.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys and secure valid payment.
• Identify any over-commitments and perform duplicate reservation checks.
• Block rooms and run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.
• No specific license or certification required.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits