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Rooms Controller
$63,440 - $65,520/Yr
Marriott International - Central LA, CA
posted 2 months ago
Full-time - Entry Level
Central LA, CA
10,001+ employees
Accommodation
About the position
The Rooms Controller position at Marriott International involves managing guest room assignments, coordinating check-in procedures, and ensuring guest satisfaction through effective communication and service. This role is essential in maintaining the operational flow of the hotel and enhancing the guest experience by addressing requests and resolving issues promptly.
Responsibilities
- Assign rooms according to guest requests and preferences.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room/check-out changes; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily and ensure rates match market codes.
- Verify and adjust billing for guests and file guest paperwork or documentation.
- Set up/process all guest check-ins/check-outs and activate room keys.
- Secure valid payment and identify any over-commitments.
- Perform duplicate reservation checks and block rooms as necessary.
- Run daily reports and follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately and completely.
- Follow all company policies and procedures, ensuring a clean and professional appearance.
- Welcome and acknowledge all guests according to company standards and anticipate their service needs.
- Speak with others using clear and professional language and prepare written documents accurately.
- Coordinate tasks and work with other departments, serving as a departmental role model.
- Develop and maintain positive working relationships with others and support team goals.
- Comply with quality assurance standards and perform other reasonable job duties as requested.
Requirements
- High school diploma or GED equivalent.
- Less than 1-year related work experience.
- No supervisory experience required.
- No specific license or certification required.
Benefits
- 401(k)
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
