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Rooms Controller
$63,440 - $65,520/Yr
Marriott International - Los Angeles, CA
posted 2 months ago
Full-time - Entry Level
Los Angeles, CA
Accommodation
About the position
The Rooms Controller is responsible for managing room assignments based on guest requests and preferences, ensuring a smooth check-in and check-out process. This role involves coordinating with various departments to meet guest needs, confirming reservations, and maintaining accurate records of room availability and billing.
Responsibilities
- Assign rooms according to guest requests and preferences.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room/check-out changes; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily and ensure rates match market codes.
- Verify and adjust billing for guests and file guest paperwork.
- Set up and process all guest check-ins/check-outs and activate room keys.
- Secure valid payment and identify any over-commitments.
- Perform duplicate reservation checks and block rooms as necessary.
- Run daily reports and follow up with guests to ensure satisfaction with their requests or problems.
- Receive, record, and relay messages accurately and completely.
- Follow all company policies and procedures, maintaining a clean and professional appearance.
- Welcome and acknowledge all guests according to company standards and anticipate their service needs.
- Speak with others using clear and professional language and prepare written documents accurately.
- Coordinate tasks and work with other departments, serving as a departmental role model.
- Develop and maintain positive working relationships with others and support team goals.
- Comply with quality assurance standards and perform other reasonable job duties as requested.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience required.
- No specific license or certification needed.
Benefits
- Health care benefits
- Flexible spending accounts
- 401(k) plan
- Earned paid time off and/or sick leave
- Life insurance
- Disability coverage
- Other life and work wellness benefits
