ROOMS CONTROLLER

Andaz Miami Beach - Miami, FL

Full-time - Mid Level

Miami, FL

About the position

The Rooms Controller at Andaz Miami Beach is a key role responsible for managing room assignments for all arrivals while considering guest preferences and stay history. This position is crucial in ensuring a seamless check-in experience and maintaining high levels of guest satisfaction in a luxury hotel environment. The Rooms Controller will engage with guests, including VIPs, and collaborate with various hotel departments to enhance the overall guest experience.

Responsibilities

• Assign rooms according to guest requests and preferences
• Organize and coordinate check-in/pre-registration of arriving guests
• Support the Front Office team with general operational tasks
• Respond to guest inquiries for special arrangements or services
• Review daily room availability and inform appropriate team members
• Review status of departures daily and relay pertinent information to Guest Services
• Ensure guests' needs are fulfilled for a pleasurable stay
• Assist with dining, entertainment, or transportation reservations as needed
• Maintain clear communication with housekeeping and other departments
• Conduct or ensure all training and evaluations are completed as required
• Complete additional tasks and assignments as needed

Requirements

• A minimum of a Diploma in Hospitality/Tourism Management or a relevant field
• 2 years or more of progressive Hotel Rooms Management experience
• Ability to speak a second language fluently is an asset
• Experience with OPERA Property Management System
• Excellent proficiency with Microsoft Suite applications
• Refined verbal and written communication skills
• Excellent time management and organizational skills
• Excellent problem-solving skills
• Well-groomed, professional appearance
• Demonstrated ability to interact with diverse backgrounds
• Full flexibility to work weekends and holidays

Nice-to-haves

• Experience in luxury hotel environments
• Knowledge of local attractions and services

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with a 30-day waiting period
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers