Rooms Controller

Universal Helios Grand Hotel - Orlando, FL

Full-time

Orlando, FL

11-50 employees

About the position

The Rooms Controller at Loews Hotels & Co is responsible for managing room assignments and ensuring guest satisfaction through effective coordination with various departments. This role requires excellent customer service skills and the ability to handle multiple tasks in a fast-paced environment, including managing reservations and special requests.

Responsibilities

• Prints occupancy, arrivals departures, and back-up reports on a timely basis.
• Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
• Coordinates with Housekeeping and Room Service to satisfy all requests.
• Monitors check-outs, pre-registered guests, and room moves.
• Checks for duplicate reservations and status of out-of-order rooms and showrooms.
• Reviews group resumes to verify group billing procedures.
• Answers department phone lines.
• Assists Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
• Performs other duties as assigned.

Requirements

• English language communications required.
• Excellent customer service skills.
• Advanced computer skills; Opera experience preferred.
• Previous experience as a Front Desk Agent is preferred.
• Requires full availability including days, nights, weekends, and holidays.