Rooms Controller

$49,920 - $49,920/Yr

Marriott International - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

Accommodation

About the position

The Rooms Controller at Marriott International is responsible for managing guest room assignments, ensuring a smooth check-in and check-out process, and maintaining high standards of guest service. This role involves coordinating with various departments to accommodate guest requests and preferences, confirming reservations, and handling billing adjustments. The position requires a focus on guest satisfaction and adherence to company policies and procedures.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily and ensure rates match market codes.
• Verify and adjust billing for guests and file guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs and activate room keys.
• Secure valid payment and identify any over-commitments.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports and follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately and completely.
• Follow all company policies and procedures; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately.
• Coordinate tasks and work with other departments; serve as a departmental role model.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements

• High school diploma or GED equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.

Nice-to-haves

• Fosse experience is preferred.
• Open availability.

Benefits

• Disability insurance
• Health insurance
• 401(k)
• Flexible spending account
• Paid time off
• Life insurance