Rooms Controller

Hyatt - Miami, FL

Full-time - Entry Level

Miami, FL

Accommodation

About the position

The Rooms Controller at Andaz Miami Beach is responsible for managing room assignments for all arriving guests, ensuring their preferences and stay history are considered. This role requires excellent interpersonal skills to engage with guests, including VIPs, and to coordinate effectively with various hotel departments. The position is crucial for maintaining high guest satisfaction and operational efficiency in the hotel's front office.

Responsibilities

• Assign rooms according to guest requests and preferences
• Be an expert of the hotel and all room types
• Organize and coordinate check-in/pre-registration of arriving guests
• Support the Front Office team with general operational tasks
• Respond to guest inquiries for special arrangements or services
• Review the daily room availability and inform all appropriate team members
• Review status of departures on a daily basis and relay pertinent information to Guest Services Colleagues
• Ensure that guests' needs are fulfilled and their stay is pleasurable
• Assist with dining, entertainment, or transportation reservations as needed
• Maintain clear communication and coordination with housekeeping and other departments
• Conduct or ensure all Training and Evaluations are completed as required by Hyatt
• Complete various additional tasks and assignments as needed

Requirements

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field
• 2 years or more of progressive Hotel Rooms Management experience
• Ability to speak a second Language fluently will be considered an asset
• Experience with OPERA Property Management System
• Excellent proficiency with Microsoft Suite applications
• Refined verbal and written communication skills
• Excellent time management and organizational skills
• Excellent problem solving skills
• Well-groomed, professional appearance
• Demonstrated ability to effectively interact with people of diverse backgrounds
• Full flexibility, including the ability to work weekends and holidays
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• High energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer

Nice-to-haves

• Fluency in a second language

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more