Rooms Controller

Sage Hospitality Group - Washington, DC

Full-time - Entry Level

Washington, DC

Food Services and Drinking Places

About the position

The Rooms Controller at Sage Hospitality Group is responsible for overseeing the day-to-day operations of the Front Desk, focusing on room inventory management, guest room coordination, and ensuring smooth operations during sell-out days. This role requires collaboration with various departments to maintain accurate room details and provide exceptional service to guests.

Responsibilities

• Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
• Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
• Ensures that special reservations and accommodations are handled properly, with no errors.
• Blocks group rooms, daily rooms and special request rooms.
• Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
• Coordinates the status of out of order rooms with the Engineering Department.
• Blocks early arrivals, special needs guests, & VIP's.
• Orchestrates room moves, communicates & expedites guests waiting for rooms.
• Reviews all group resumes & ensures all appropriate information is communicated to associates.
• Approaches all encounters with guests and associates in a professional and personalized manner.
• Actively participates in daily briefings and meetings.
• Understands and communicates promotions and enhancements effectively with Service Professionals and guests.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• Minimum of 4 year college degree or equivalent
• A minimum of two years' experience in Rooms Operations, preferably in luxury hospitality.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Possess excellent verbal and written communication skills.
• Ability to work independently, without direct supervision or as part of a cohesive team.
• Ability to think clearly, analyze and resolve problems, while exercising good judgment.
• Portray a professional image and personality exuding confidence and leadership skills.
• Ability to conduct oneself in a discrete manner in all guest areas.
• Must be able to lift up to 50lbs. continually throughout shift.
• Must be able to push, pull and move levers, equipment and furniture throughout shift.
• Must be able to work with arms raised above head throughout a shift.
• Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Nice-to-haves

• Multilingual skills are preferred.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Unlimited PTO
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral