Rooms Controller

$49,920 - $49,920/Yr

Marriott International - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

Accommodation

About the position

The Rooms Controller is responsible for managing room assignments based on guest requests and preferences, ensuring a smooth check-in and check-out process. This role involves coordinating with various departments to meet guest needs, confirming reservations, and maintaining accurate billing and documentation. The position emphasizes guest satisfaction and adherence to company policies and procedures.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys and secure valid payment.
• Identify any over-commitments and perform duplicate reservation checks; block rooms.
• Run daily reports and follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately.
• Coordinate tasks and work with other departments; serve as a departmental role model.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.
• No specific license or certification needed.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits