Omni Hotels & Resorts - Fort Worth, TX
posted 5 months ago
The Rooms Controller at the Omni Fort Worth Hotel plays a crucial role in managing and organizing the hotel's guest room inventory. This position serves as a vital link between the Housekeeping, Front Office, and Reservations departments, ensuring that the status and distribution of all guest rooms are effectively coordinated. The Rooms Controller must possess a comprehensive understanding of all room types and hotel occupancy trends, as well as the policies and procedures of the various departments involved in guest services. In this role, the Rooms Controller is expected to have extensive knowledge of the technical equipment used in the Front Office, Housekeeping, and Reservations departments. Familiarity with hotel facilities and the inter-relationships between departments is essential. The Rooms Controller must also be adept at handling various guest scenarios and maintaining a well-organized setup for the hotel’s operations. Specific responsibilities include maintaining full knowledge of the status of every guest room, effectively communicating information and ideas, and utilizing computer software to input and analyze property-specific data. The Rooms Controller will organize room inventory based on daily hotel occupancy, block room reservations according to guest preferences, and collaborate with the sales department to coordinate group functions. Additionally, the role requires troubleshooting potential problem areas, maintaining composure in high-pressure situations, and analyzing guest surveys to enhance service quality. The Rooms Controller must also be proficient in financial data management and basic arithmetic functions, ensuring that all operations comply with Omni standards and regulations.