Rooms Controller

Omni Hotels & Resorts - Fort Worth, TX

Full-time

Fort Worth, TX

Accommodation

About the position

The Rooms Controller at the Omni Fort Worth Hotel plays a crucial role in managing and organizing the hotel's guest room inventory. This position serves as a vital link between the Housekeeping, Front Office, and Reservations departments, ensuring that the status and distribution of all guest rooms are effectively coordinated. The Rooms Controller must possess a comprehensive understanding of all room types and hotel occupancy trends, as well as the policies and procedures of the various departments involved in guest services. In this role, the Rooms Controller is expected to have extensive knowledge of the technical equipment used in the Front Office, Housekeeping, and Reservations departments. Familiarity with hotel facilities and the inter-relationships between departments is essential. The Rooms Controller must also be adept at handling various guest scenarios and maintaining a well-organized setup for the hotel’s operations. Specific responsibilities include maintaining full knowledge of the status of every guest room, effectively communicating information and ideas, and utilizing computer software to input and analyze property-specific data. The Rooms Controller will organize room inventory based on daily hotel occupancy, block room reservations according to guest preferences, and collaborate with the sales department to coordinate group functions. Additionally, the role requires troubleshooting potential problem areas, maintaining composure in high-pressure situations, and analyzing guest surveys to enhance service quality. The Rooms Controller must also be proficient in financial data management and basic arithmetic functions, ensuring that all operations comply with Omni standards and regulations.

Responsibilities

• Coordinate and organize the hotel's guest room inventory.
• Act as a liaison between Housekeeping, Front Office, and Reservations departments regarding guest room status and distribution.
• Maintain full knowledge of the status of every guest room in the hotel.
• Utilize computer software to input property-specific data and analyze hotel trends.
• Organize room inventory according to hotel occupancy on a daily basis.
• Block room reservations according to guest preferences and hotel occupancy.
• Work with the sales department to coordinate the blocking of group functions.
• Troubleshoot potential problem areas based on data analysis.
• Handle workplace problems effectively, including anticipating and solving issues as necessary.
• Evaluate and select among alternative courses of action quickly and accurately.
• Maintain composure and objectivity under pressure.
• Assimilate complex information from various sources to meet specific needs.
• Maintain, organize, and analyze guest surveys.
• Work with financial information and perform basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Omni standards.
• Maintain high standards of personal appearance and grooming.

Requirements

• Thorough knowledge of all room types and hotel occupancy trends.
• Familiarity with Housekeeping, Front Office, and Reservations department policies and procedures.
• Extensive knowledge of technical equipment related to the Front Office, Housekeeping, and Reservations departments.
• Ability to convey information and ideas clearly.
• Proficiency in computer software for data input and analysis.
• Ability to organize room inventory effectively based on occupancy.
• Strong problem-solving skills and ability to work well under pressure.
• Ability to maintain composure and objectivity in stressful situations.
• Understanding of financial information and basic arithmetic functions.