Rooms Controller

Marriott International - Saint Petersburg, FL

Full-time - Entry Level

Saint Petersburg, FL

Accommodation

About the position

The Rooms Controller at Marriott International is responsible for managing guest room assignments, ensuring a smooth check-in and check-out process, and maintaining high standards of guest service. This role involves coordinating with various departments to accommodate guest requests and preferences, confirming reservations, and handling billing adjustments. The position emphasizes the importance of guest satisfaction and adherence to company policies and procedures.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily and ensure rates match market codes.
• Verify and adjust billing for guests and file guest paperwork.
• Set up and process all guest check-ins/check-outs and activate room keys.
• Secure valid payment and identify any over-commitments.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports and follow up with guests to ensure satisfaction.
• Receive, record, and relay messages accurately and completely.
• Follow all company policies and procedures, maintaining a professional appearance.
• Welcome and acknowledge all guests according to company standards.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model and develop positive working relationships.

Requirements

• High school diploma or GED equivalent.
• Entry-level position requiring less than 1 year of related work experience.
• No supervisory experience required.