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Marriott International - Lahaina, HI
posted 2 months ago
About the position
As a Rooms Controller at Marriott Vacations Worldwide, you will play a crucial role in enhancing the guest experience by managing room assignments and ensuring that guests' requests are met. This position involves coordinating check-in procedures, handling reservations, and maintaining communication with staff to ensure a smooth operation. Your efforts will contribute to creating memorable vacation experiences for guests in a supportive and friendly work environment.
Responsibilities
- Assigns a room according to guest requests and preferences whenever possible.
- Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
- Performs duplicate reservation checks; block rooms.
- Confirms reservations and cancellations.
- Communicates to appropriate staff that there are guests who are waiting for an available room.
- Organizes and coordinates check-in/pre-registration procedures for arriving groups.
- Reviews requests for late check-outs and approves according to occupancy.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Free daily meal and special holiday meals
- Complimentary soft drinks, espresso machine and tea
- Monthly and quarterly celebrations and awards
- Company branded jacket for outdoor associates
- Discounts to onsite shops and food outlets
- Discounted bus pass
- Community service opportunities
