Rooms Division Manager - Denali Park Village

About the position

The Denali Park Village Rooms Division Manager is responsible for overseeing the daily operations of the Front Desk, Housekeeping, and Laundry departments. This role ensures exceptional guest service, smooth operational procedures, and efficient communication between departments. The ideal candidate is a dynamic leader with strong hospitality management skills, capable of adapting to a fast-paced seasonal environment.

Responsibilities

• Manage and supervise teams across Front Desk, Housekeeping, and Laundry departments.
• Train and onboard new employees, ensuring adherence to hotel policies and service standards.
• Provide ongoing coaching, feedback, and performance evaluations to promote team development and high morale.
• Ensure all guests receive exceptional service, addressing concerns or special requests promptly and professionally.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Oversee VIP guest services, ensuring special requests or amenities are handled promptly.
• Oversee daily operations, including check-in/check-out procedures, room assignments, and guest services.
• Ensure procedures are followed accurately, including guest registration, billing, and maintaining security of guest information.
• Coordinate with tour directors, housekeeping, and maintenance to ensure rooms are ready for check-in and handle special requirements.
• Manage room inventory, monitor overbooking, and assist with managing room rates and availability.
• Prepare daily, weekly, and monthly reports on operations, including occupancy rates, guest feedback, and financial performance.
• Track and report guest satisfaction metrics, identifying areas for improvement.
• Assist with department budget planning, cost control, and staffing levels.

Requirements

• Minimum 3-5 years of hospitality management experience, preferably in remote or seasonal operations.
• Strong leadership and interpersonal skills with the ability to manage and motivate a diverse seasonal workforce.
• Proven ability to oversee multiple departments and work cross-functionally to ensure operational efficiency.
• Excellent problem-solving and decision-making skills with a guest-first mindset.
• Strong financial acumen, including budgeting, cost control, and revenue management experience.
• Ability to work long hours, including weekends and holidays, in a remote, fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.

Nice-to-haves

• Passion for outdoor recreation and hospitality in a national park setting.